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Search Filters

Overview

The portal facilitates a powerful search experience to help users find accurate, contextual and personalized information. Powerful search filters and guided assistance options quickly lead the users through search results to the correct answer. The intuitive dynamic filtering dramatically reduces the number of results, so users need not be experts to find the best answers to their questions. Search filters can be tailored to a specific audience's needs.

The following parameters can be set as search filters:

  •          KB
  •          Categories
  •          Attributes
  •          Content Types
  •          Formats

Configuring Search Filters

  1. Login to Portal Administration.
  2. Click Edit in a portal's row in the Available Portals list.
  3. Click Configuration.
  4. Scroll to the lines:
    < filterDisplay >
  5. Make changes as described in the table "Configure Search Filter".  
  6. Click Save.  

XML Section

Description

Example

< filterDisplay >>

< /filterDisplay >

 

The Filter Display setting determines the filter groups that are displayed on the search results screen. 1 to 5 filter types can be enabled for this display.

  • KB: Set "enabled=true" to display this filter group or set "enabled=false".
  • Categories : Set "enabled=true" to display this filter group or set "enabled=false".
  • Attributes : Set "enabled=true" to display this filter group or set "enabled=false".
  • Content Types: Set "enabled=true" to display this filter group or set "enabled=false".
  • Formats : Set "enabled=true" to display this filter group or set "enabled=false".

<filterDisplay enabled="true">
<kb enabled="true" />
<categories enabled="true" />
<attributes enabled="true" />
<contentTypes enabled="true" />
<formats enabled="true" />

</filterDisplay>

 

Table : Configure Search Filter

Note: A Filter Group will only be displayed if there is more than one option to select. For example, the knowledgebase filter will only be displayed if the results contain articles from two or more knowledgebases.