Portal Administration

Overview

In Knowledge Spaces™ the Customer Portal is the gateway to your Knowledge Base(s).

Users accessing one or more Knowledgebases (KB) from a public web site, or an employee accessing corporate Knowledgebase(s) over the intranet, connects to and uses the Portal for several knowledge and content related purposes, some of which could be:

Browsing the knowledgebase.
Searching and locating specific content.
Reading content in the form of any of the following:
Articles
FAQs
Solution Finders

Setting up portals, KBs, users, access and all related attributes of the knowledge-network, is the responsibility of the Knowledge Spaces Administrator.

The Administrator is a special user, who has access to Portal Management in Knowledge Spaces™, to take care of global operations from the Knowledge Spaces™.

Admin Control Panel's Portal option.

Admin Control Panel option	Action
Manage KB Portals	Create a Portal Rename a Portal Delete a Portal Decide on Portal features Set Portal access restrictions Set Portal type and Portal style
Manage Users	Customize the presentation of the user login screen Create internal and External Users Modify user's details Create External User Departments Create, and configure External Access Profiles View Registration logs
Manage Search settings for	Remote Site Search Remote Files Search Remote DB Search
Others	Setup and manage the AdManager

As part of Portal and KB administration the administrator also configures the following sets of Portal and KB related properties.

Portal Type which can be one of the following:
- No Registration (Open)
- Secure
- Personalized
Portal style which can be one of:
- Portal Style #1
- Portal Style#2 or Portal Style#3 (legacy portals)
- Portal Style #4 or Responsive Portal (modern portals)
KB and Portal Attributes:
- Knowledge Base & Article Group
- Access Security & Access Options
- Portal Snap Ins
- Portal Modules
- Portal Customization
- Website Integration
- Reputation and Rating Management
- Widget Management

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